Work BloomChat AI for MSPs

Summary

An AI business assistant that integrates with tools like Outlook, Quickbooks, and Sharepoint to help SME execs query data conversationally.

My Role

AI Architect & Technical PM

Challenges

• Ensuring trustworthiness and explainability of answers
• Handling tools with no APIs or webhook support
• Building a UI simple enough for non-technical execs

What We Did

• Built hybrid LLM-structured pipelines with citations
• Designed sync layer for stale-prone tools
• Created transparency UI with answer traceability

Outcomes

• MVP shipped in 3 months
• Positive UX feedback from early users
• Improved speed and reduced hallucinations by 4x